In this guide
To choose a travel agency in Fernando de la Mora, first look it up in Registur, the national tourism register run by Senatur, Paraguay's tourism ministry, and check that it is listed as licensed and operating. Then get two agencies to quote the same trip in writing and compare inclusions, payment terms and cancellation rules. For a simple bus ticket you are usually better off buying straight at the terminal.
How to check that an agency is licensed
Senatur publishes at registur.gov.py (opens in a new tab) the list of agencies that have ever registered and those operating legally, with their status: operating or permanently closed (ABC Color, 2024 (opens in a new tab)). It also answers queries on (021) 441 530, extension 117, and at registur@senatur.gov.py.
- Search by both the trading name and the company's legal name; they do not always match.
- In February 2026 Senatur warned about five firms selling packages on social media without being registered or licensed, at very low, eye-catching prices (La Nación, 2026 (opens in a new tab)). A price that looks like a giveaway is a reason to check twice.
- Senatur says registered agencies resolve problems faster if something goes wrong on the trip (same source).
Do you need an agency at all?
- Domestic buses or neighbouring countries: the Asunción Bus Terminal stands on Avenida Fernando de la Mora at República Argentina, just inside Asunción. More than 200 companies run from there to Encarnación, Ciudad del Este, Buenos Aires, São Paulo, Foz do Iguaçu and Santa Cruz de la Sierra, among others (Wikipedia (opens in a new tab)). For a single ticket, buy at the company's window.
- Packages, cruises, multi-leg or group trips: this is where an agency earns its fee, coordinating flights, hotels and transfers and answering when something fails.
- Day tours: ask whether the tour-bus company is in Registur too; the register covers tourist transport, guides and lodging (La Nación, 2024 (opens in a new tab)).
Where to look in Fernando de la Mora
The city borders Asunción to the west, about 6 km along Avenida Eusebio Ayala, and its main shopping centre is Paseo 1811, on Mariscal Estigarribia (SENATUR (opens in a new tab); Wikipedia (opens in a new tab)). Search "agencia de viajes" on your phone's map, make a shortlist and check it in Registur before you leave home. Many residents work in Asunción, so an agency near your job may be easier: what matters is the licence, not the neighbourhood. Ask your first questions by WhatsApp or email and visit only to sign and pay.
What the quote should state
Ask both agencies to price the same trip (dates, departure city, number of travellers) and put in writing:
- Included: tickets, luggage, transfers, lodging and meal plan, excursions, travel assistance.
- Not included: taxes, tips, optional tours, card fees.
- Total price and currency: suppliers must show the price including taxes and the payment terms (Law 1334/98, art. 15 (opens in a new tab)).
- Instalments: cash price, rate, instalments and total payable (Sedeco via ABC Color (opens in a new tab)).
- Cancellation and changes: what is refunded and when, whether you cancel or the operator does.
Which documents you need
Paraguayans can enter Mercosur and associated countries (Argentina, Brazil, Uruguay, Bolivia, Chile, Peru, Colombia and Ecuador) with their national ID card; for Brazil and Argentina it must be less than 10 years old (Wikipedia (opens in a new tab)). Anywhere else requires a passport and, depending on the destination, a visa. Foreign residents should check their own nationality's rules.
- Ask who handles what: many agencies quote the trip, but passports and visas are on you.
- If minors travel, check in advance which authorisation is required.
- Check expiry dates before paying the deposit.
How to pay, and what to do if it goes wrong
- Ask for an invoice (factura) for the deposit and every payment (Sedeco via ABC Color (opens in a new tab)). Pay by transfer or card when you can; both leave a trail.
- Get a voucher for each service and the booking code for your ticket, and check them with the airline or hotel.
- Keep chats, quotes and invoices until you are back.
If the agency fails to deliver, complain in writing first. If it does not answer, Sedeco, the consumer-protection office, takes complaints through a 24-hour web form and the free line 0800 11 88 99 (Hoy, 2026 (opens in a new tab)).
FAQ
How do I check that a travel agency in Fernando de la Mora is licensed?
Look it up at registur.gov.py, Senatur's register, or ask on (021) 441 530, extension 117, or at registur@senatur.gov.py. It should be listed as licensed and operating.
Do I need an agency for a bus ticket?
Not for a simple ticket: buy it at the company's window in the Asunción Bus Terminal on Avenida Fernando de la Mora. Agencies make sense for packages and multi-leg trips.
Can Paraguayans travel to Brazil or Argentina with just an ID card?
Yes, within Mercosur and associated countries; for Brazil and Argentina the card must be less than 10 years old.
Where do I complain if the agency does not deliver?
First in writing to the agency, then to Sedeco through its web form or the free line 0800 11 88 99.
